Subject: Re: LSM Joining Case Test - Mudit Mahur
From: Mudit Mahur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Nov 2019 05:17:19 -0500

| | LSM Joining Case Test

Name | Mudit Mahur
E-mail | [email-masked]
Phone Number | (0) 9582431680
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The agent give all the information about the tickets as they also give confirmation to the customer about the tickets as they receive them from the event organiser.They give surety to the customer about the delivery of the order confirmation within a given time frame.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, the difference between the good and great customer service is if the agent is fully resolved and satisfy the customer needs by giving proper probing, understanding the concern and active listening and giving them proper resolution as per their issue and keeping them loyal to the customer is a good and great customer service.

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