Subject: Re: LSM Joining Case Test - Jorge Blanchart
From: Jorge Blanchart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Nov 2019 10:20:41 -0500

LSM Joining Case
Test

Name

Jorge
Blanchart

E-mail

[email-masked]

Phone Number

(91) 8130761454

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This blurb
is the only one that address the sitation perfectly, is asks for the exact
delivery address and gives the costumer the proper steps to change the deliver
location in a very clear way.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Providing a good customer service requires active
listening to understand the costumer's issue, empathy to make the costumer feels
we care about the situation and a compete understanding of provided service to
give the costumer clear information and a proper solution.

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