Subject: Re: LSM Joining Case Test - Bhupendra Arya
From: Bhupendra Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Nov 2019 04:04:42 -0500

| | LSM Joining Case Test

Name | Bhupendra Arya
E-mail | [email-masked]
Phone Number | (91) 8800552782
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In my opinion blurb 4 is the appropriate option. As i was informed that this is a chat process the above-mentioned blurb ie. blurb 4, sufficiently answers all the possible queries the customer may have. Also, this blurb is flexible regarding the address on which the customer wishes to get the tickets, which in my opinion is a good way to display that the company cares about the customers.
Additionally, we can also add some lines to greet the customers according to time eg. good morning or good evening.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In a world where businesses are growing at an tremendous rate its very important to beat the competition by a great customer service.
Great customer service includes qualities like:
1. Making the complex procedure simple to understand for the customers;
2. Reduce the waiting time of the customers as much as possible;
3. Eagerness to help the customers in every manner possible;
4. Talking in a soft and humble tone or using more of expressive words (in case of chatting);
5. Engaging the customers in the conversation to understand the problem which are being faced by the customers.

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