Subject: Re: LSM Joining Case Test - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Nov 2019 09:54:19 -0500

| | LSM Joining Case Test

Name | Gaurav Gupta
E-mail | [email-masked]
Phone Number | (110051) 9873327706
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The blurb I would suggest will be 4 because as the client want the ticket to be delivered at the hotel, so the client itself will provide the address itself and will mention in form. He/she wants the ticket at given address or he/she can go to the link provided and can change the if something goes wrong can update the address at the given link http://www.viagogo.com/Help/76, and the client itself can login to viagogo account and can track the ticket status and the customer will get the notification or the confirmation of the ticket status which he/she has purchased and will get the link provide for the tracking order. All the information for the ticket whether it is the price or something else are the set by the seller and the customer can see the details of the tickets before confirming can go to the 'Review Purchase' to see all the details. so the client will not be confused for the address and information regarding the tickets he wants to purchase.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer satisfaction is clearing all the doubts of the customer in a positive way. Good customer is meeting expectation and great customer is exceeding them. Qualities of a great customer are follows as under:
1. Positive Attitude
2. Product Knowledge
3. Good Communication Skills
Great Customer is doing the fulfilment of the ownership, the customer has right to know the place of the service provider and where the product has been reached. There should be a timely call to the customer about the information of the product and satisfaction.

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