Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Nov 2019 12:26:30 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Returns  Ticket comment <div>Please note that my request is not yet solved or refunded <br>
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Sent from Outlook
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 27, 2019 7:41:55 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#211635] - Returns
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<div dir="ltr">Hi Feda,</div>
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Thank you for contacting us.<br>
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We apologise for the late response.<br>
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We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us.<br>
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<div dir="ltr">​We just checked and found that due to some technical issue the return request was struck in our system. We have raised a return request again and you will soon be contacted by one of our courier partners for the collection of the items.</div>
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<div dir="ltr">The amount of AED 174 will be refunded back into your credit/debit card within 4-15 business days.</div>
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<div dir="ltr">Feel free to contact us in case you need further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team<br>
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<blockquote class="x_freshdesk_quote">On Sat, 26 Oct at 10:48 PM <span class="x_separator">
, Feda Dahir &lt;[email-masked]&gt; wrote:
<div>Dear team I have requested for returning items more than two weeks through the call center No one collected the returned items or return the money Please clarify iOS Version: 13.1.3 App Version: 8.7.8</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/211635