Subject: RE: Update - Hiring & Training LSM
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Wed, 13 Nov 2019 09:12:32 +0000

Hi Saurabh,

These are all unresolved tickets – open, waiting on customer and waiting on 3rd party.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Saurabh Dadu [mailto:[email-masked]]
Sent: Wednesday, November 13, 2019 12:38 PM
To: Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Update - Hiring & Training LSM

External email sender, please take precaution.
Dear Jessie,

The ticket count you gave above is the tickets they have pending, or number of tickets they worked on yesterday?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 13 November 2019 2:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update - Hiring & Training LSM

Hi All,

The email count has increased and progress is really slow in responding/resolving tickets.

MONTH

TICKETS

September

7

October

188

November

2357

AGENT

TICKET COUNT

Abdel Moneim

102

Abdelkrim karim Allel

84

Adheesh Krishna Awasthi

117

Algaili Abdelbagee Ahmed

119

Ammar Ali

71

Asjad Hussain

85

Eyad Abdullah

125

Ezzaldeen Mahyoub

120

Fauzan Musalman

109

Hamada Ali

129

Hameed Moojid

64

Inamuddin inamuddin

109

Mahdi Basheer Hasan

70

Manish Kumar

96

Mohammad Tawfik Ali Naji Musaed

93

Musaab Hussein Al- Anesi

74

nitesh singh

72

Noor Alkatib

133

Shakeeb Arsalan

93

Sharf Ali Mohammed Alkebsi

67

Shivani Rani

79

2011

As discussed, do share with us the action plan and the target of each agent.

We want to have a clear picture of each agents target and understand how this is helping our tickets and SLA.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Jessie Caparas
Sent: Tuesday, November 12, 2019 1:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update - Hiring & Training LSM
Importance: High

Hi Saurabh,

Thanks – will wait for that by today.

It’s good that the team are able to clear the backlogs for September and October – they are getting reduced and hope to have these cleared before the end of the week.

MONTH

TICKETS

SEPTEMBER

12

OCTOBER

202

NOVEMBER

1960

Find the below agents with a high number of ticket count.

AGENT

TICKET COUNT

Abdel Moneim

99

Ammar Ali

81

Apoorv Joshi

77

Ezzaldeen Mahyoub

114

Fauzan Musalman

97

Hamada Ali

75

M.D Ataullah

80

Mohammad shafeeque

78

nitesh singh

106

Noor Alkatib

127

Shakeeb Arsalan

87

Sharf Ali Mohammed Alkebsi

72

Shivani Rani

77

GRAND TOTAL

1170

Let them go through these and action as much as they can.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Saurabh Dadu [mailto:[email-masked]]
Sent: Tuesday, November 12, 2019 12:43 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

External email sender, please take precaution.

Hi Jessie,

Thanks for your email. This is first thing we addressed with the team today. I will send you a more comprehensive answer shortly.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 12 November 2019 2:10 PM
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update - Hiring & Training LSM

Hi Urvika,

Can you please help me understand the following:

Total # of Email Agents:

Total # of Chat Agents:

Target for each agent not on OJT:

The reason I asked is providing we have 20 agents which are no longer on OJT, our ticket count is not going down – instead it’s increasing daily.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday, November 11, 2019 3:21 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

External email sender, please take precaution.

Hi Team,

Please find below the required details:

Total # of Agents: 32
Agents on OJT: 6

Agents in Training Room: 7

Agents Live on Floor: 26

Number of Agents to be hired: 0

Urvika Chaudhary
Training Manager

________________________________

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 11, 2019 4:25:52 PM
Subject: FW: Update - Hiring & Training LSM

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 11 November 2019 3:14 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

Hi Mustehsan,

We have confusion on your format. Urvika will send you the following data:

Total # of Agents:
Agents on OJT:

Agents in Training Room:

Agents Live on Floor:

Number of Agents to be hired:

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Saurabh Dadu
Sent: 06 November 2019 2:11 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

Will do

Regards,

Saurabh Dadu

LiveSalesman

On 06-Nov-2019, at 2:10 PM, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you share the details around hiring & training plan in the below format:

Voice/ Non Voice

# of Agents

# of Existing Agents

# of New Agents Hired

# of New Agents to be Hired

# of Agents Trained

Training plan for Remaining Agents

Non Voice - India

Regards,

Mustehsan Siddiqui

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com