Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 13 Nov 2019 08:00:06 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">I haven't received my refund yet. Please share the bank transaction details for the refund.</div>
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<div>On Fri, Oct 25, 2019, 15:15 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sonu,</div>
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<br>We apologise for the inconvenience caused.<br><br>The refund amount of AED 29.75 for order ID 9755978155, has been processed from our side to your credit card under the transaction ID 156935570800048416 on 11 October 2019.</div>
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<div dir="ltr">The refund amount of AED 17.00 for order ID 9755546039, has been processed from our side to your credit card under the transaction ID 156882828000029211 on 22 September 2019.<br><br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br>
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<div dir="ltr">Please contact your bank for more information.</div>
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<br>Once again, sincere apologies and thank you for your patience.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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            <blockquote>
              On
              Fri, 25 Oct at  1:49 PM
              <span>,  Sonu P &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto"><div>Order IDs are<div dir="auto">9755978155<br>
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<div dir="auto">9755546039<br>
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<div>On Fri, Oct 25, 2019, 13:00 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Sonu,<br>
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<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you for getting in touch with us. </span><br>
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<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please provide us with your order number and items you returned to further assist you.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Looking forward to hearing from you.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team</span></div>
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              On
              Fri, 25 Oct at 12:43 PM
              <span>,  Sonu P &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
              <div>No refund credited for 2 returned orders / App Version: 6.21 / Android Version: 10</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/210156