Subject: RE: Update - Hiring & Training LSM
From: Jessie Caparas <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Tue, 12 Nov 2019 09:06:23 +0000

Hi Saurabh,

Thanks – will wait for that by today.

It’s good that the team are able to clear the backlogs for September and October – they are getting reduced and hope to have these cleared before the end of the week.

MONTH
TICKETS
SEPTEMBER
12
OCTOBER
202
NOVEMBER
1960

Find the below agents with a high number of ticket count.

AGENT
TICKET COUNT
Abdel Moneim
99
Ammar Ali
81
Apoorv Joshi
77
Ezzaldeen Mahyoub
114
Fauzan Musalman
97
Hamada Ali
75
M.D Ataullah
80
Mohammad shafeeque
78
nitesh singh
106
Noor Alkatib
127
Shakeeb Arsalan
87
Sharf Ali Mohammed Alkebsi
72
Shivani Rani
77
GRAND TOTAL
1170

Let them go through these and action as much as they can.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Saurabh Dadu [mailto:[email-masked]]
Sent: Tuesday, November 12, 2019 12:43 PM
To: Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Re: Update - Hiring & Training LSM

External email sender, please take precaution.
Hi Jessie,

Thanks for your email. This is first thing we addressed with the team today. I will send you a more comprehensive answer shortly.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 12 November 2019 2:10 PM
To: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Update - Hiring & Training LSM

Hi Urvika,

Can you please help me understand the following:

Total # of Email Agents:

Total # of Chat Agents:

Target for each agent not on OJT:

The reason I asked is providing we have 20 agents which are no longer on OJT, our ticket count is not going down – instead it’s increasing daily.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Urvika Chaudhary [mailto:[email-masked]]
Sent: Monday, November 11, 2019 3:21 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: saurabh <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

External email sender, please take precaution.

Hi Team,

Please find below the required details:

Total # of Agents: 32
Agents on OJT: 6

Agents in Training Room: 7

Agents Live on Floor: 26

Number of Agents to be hired: 0

Urvika Chaudhary
Training Manager

________________________________

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>

www.livesalesman.com<http://www.livesalesman.com/>

________________________________

From: "saurabh" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 11, 2019 4:25:52 PM
Subject: FW: Update - Hiring & Training LSM

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 11 November 2019 3:14 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

Hi Mustehsan,

We have confusion on your format. Urvika will send you the following data:

Total # of Agents:
Agents on OJT:

Agents in Training Room:

Agents Live on Floor:

Number of Agents to be hired:

Kind regards,

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Saurabh Dadu
Sent: 06 November 2019 2:11 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Update - Hiring & Training LSM

Will do

Regards,

Saurabh Dadu

LiveSalesman

On 06-Nov-2019, at 2:10 PM, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

Can you share the details around hiring & training plan in the below format:

Voice/ Non Voice

# of Agents

# of Existing Agents

# of New Agents Hired

# of New Agents to be Hired

# of Agents Trained

Training plan for Remaining Agents

Non Voice - India

Regards,

Mustehsan Siddiqui

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com