Subject: Re: [#238279] - Click & Collect
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 10 Nov 2019 19:00:31 -0700 (MST)

Hi Malik, 

Please accept my apology and i have also shared my feedback with the agent and coached him about the KSA escalation. 

Regards, 
Seeta KUnwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Sunday, November 10, 2019 5:27:28 PM 
Subject: RE: [#238279] - Click & Collect 

Hi Seeta, 

Please check ticket 238279 , why agent esclated to content team ?? 

It’s should be sent to <[email-masked]> 

Please coach the agent. 

Kind Regards, 

Malik Ismail 

From: Ron Thomas 
Sent: Sunday, November 10, 2019 2:45 PM 
To: Max <[email-masked]>; Raveen Sethupathy <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Namrita Kanjani <[email-masked]> 
Subject: Re: [#238279] - Click & Collect 

[ mailto:[email-masked] | @Malik Ismail ] 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: Max < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, November 10, 2019 at 2:17 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#238279] - Click & Collect 

External email sender, please take precaution. 

Hi Team, 

Subject :Reminder, Late delivery 

Problem Statement – Late Delivery 

Order Number : 6449586204 
Tracking ID - 644958620422999991 
Assistance Required – Need urgent delivery 
Order placed on : Oct 30, 2019 
Please update us about the delay in delivery and arrange a delivery ASAP. 

Regards, 

Ataullah 

238279:1125156 
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