Subject: New Reply Received - Gift card not working
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 19:56:47 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Gift card not working  Ticket comment <div><div dir="auto">Hello</div></div>
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<div dir="auto">Still waiting your support. Please give me a call tomorrow without fail. Already followed up 3 times with your customer service no. but your colleagues always give 48 hrs time for the resolution. Ms Lena and Mr Marwan I talked to. </div>
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<div dir="auto">This is extremely disappointing as I am a regular customer of center point online as well as your outlets. Moreover the situation already caused embarrassment to me as I gifted this card to my nephew. </div>
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<div dir="auto">For sure if this will not resolve at earliest, consider it as last transaction between us. And I will share the experience to others as well. </div>
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<div dir="auto">Regards</div>
<div dir="auto">Anila. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 1 Nov 2019 at 11:29 PM Anila Talib &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><div dir="auto">Hello,</div></div>
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<div dir="auto">With reference to my complain #206896, I got an e mail that the problem is resolved but still the card is not working, when I checked it online it says the card needs activation.. it’s been one week I have a call to the call center to activate it but it still showing the same.. please resolve this problem as soon as possible. Attached is the snap shot. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MjA2Mzk5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i7kTLWPfIlXcKedlEDRbVztppvX7ge9lU7xR2qgSso8" style="width:562px;max-width:100%"></div>
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<div dir="ltr" class="gmail_attr">On Wed, 23 Oct 2019 at 4:42 PM Anila Talib &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="auto">Hello, </div></div>
<div dir="auto">I ordered two gift cards from Centre point worth 100 aed each for my sister.. few days back when tried to use those in the store one card was used but the other card showed no balance as per the lady on the counter.. </div>
<div dir="auto">We haven’t scratched the card yet.. </div>
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<div dir="auto">The order was placed by my account with email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> and phone number is 00971552007178.</div>
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<div dir="auto">Attached is screenshot of the card with PIN number </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MjA2Mzk5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WnywjNd88SBfcNHWcljbB9fU1HFgmRg-voqabhUOuzo" style="width:562px;max-width:100%"></div>
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<div dir="auto">Please sort out this issue as I feel so embarrassed bcoz I gave as a gift to my sister..</div>
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<div dir="auto">Anila</div>
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<div dir="ltr" class="gmail_attr">On Wed, 23 Oct 2019 at 12:55 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Anila,</div>
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<div style="margin:0in 0in 0.0001pt" dir="ltr">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Thank
you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">Please
provide us with more details about your inquiry so we can further assist you.</span></div>
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<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>​</span><br>
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<div style="margin:0in 0in 0.0001pt">
<span dir="ltr" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We request you to provide us with the pin number of the gift card in order to assist you further.</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We
look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">upport Team</span>
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            <blockquote>
              On
              Tue, 22 Oct at  3:05 PM
              <span>,  Anila Talib &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto">Dear sir, </div>
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<div dir="auto">As I have discussed this with one of the person at the call center, I purchased two gift cards from centerpoint online in July, 100 aed each.. when I tried to used in the shop one had balance but one they said has no balance.. kindly look at this matter and solve my problem..  Attached is the snapshot of the card</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1NzI5MTAxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UTGcOBS-8eoSap8ZmsQXCNlxXrhFf89qD1795ZW94CM" style="max-width:100%"></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/206896