Subject: Re: LSM Joining Case Test - sijo wilson
From: sijo wilson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Nov 2019 04:24:25 -0500

LSM Joining Case
Test

Name

sijo
wilson

E-mail

[email-masked]

Phone Number

(91) 9946853164

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As they are
travelling in a short time it's our duty to deliver tickets as they gave us
enough time,they informed couple of days before and we have to satisfy them. We
should try to resolve the issue in short time it's our duty to start process as
soon as possible, rather than notifying them by mail we should be able give them
updates via phone as well, in the mail we should confirm their name,current
address , mobile number will be helpful and our mail will be helpful for them
take the steps to change as their requirements.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Everyone can give reply to any mail with a query,
but only very few people are satisfying their queries, there is the difference,
when someone approaching us with a question and we are giving a scripted reply
and trying to end up the conversation and there is no followup after that, but
if we can satisfy their query and ending up the conversation by giving them a
result that they expected, that would be great, we can call it as a great
customer service.

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