Subject: Re: LSM Joining Case Test - Manish Saxena
From: Manish Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Nov 2019 02:32:03 -0500

| | LSM Joining Case Test

Name | Manish Saxena
E-mail | [email-masked]
Phone Number | (91) 7011813982
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Bulrb1 has understand the concern of the customer very well and he address the issue of the customer and tries to make him calm and also understand the eagerness of the cutomer for the consert. He cross checked customer address and number by writing it into a mail and also give him assurance regaring his consert tickets.
While other blurbs are just trying to address issue and replying the customer as a kind of just reply as a company who is into sales only not in customer service.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service just try to  relax cutomer through his reply and action might be late. But, a gerat customer service is one which understand the cutomer problem and give him solution and after solution take feedback whether the curomer is satisfy with services or any improvement he can suggest.

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