Subject: Re: LSM Joining Case Test - shekhar mishra
From: shekhar mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Nov 2019 06:36:47 -0500

| | LSM Joining Case Test

Name | shekhar mishra
E-mail | [email-masked]
Phone Number | (+91) 8373913744
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As Blurb 2 is directly addressing the issue and has stated everything in points which will make it easy for the customer to understand it. He has also mentioned he precautions that the customer needs to take inorder to receive the ticket without any issues.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I think Good customer service will be when the customer is satisfied and happy with your support. But when someone provides great customer service he/she will be recommended aswell. For great customer service the agent will receive praise email and the customer wants to talk/chat with the same agent over and over again. To achieve great customer service you have to win over customer's heart with personalised talks and build trust as well as provide correct solution.

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