Subject: Re: LSM Joining Case Test - vaibhav kathait
From: vaibhav kathait <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Nov 2019 02:57:07 -0500

| | LSM Joining Case Test

Name | vaibhav kathait
E-mail | [email-masked]
Phone Number | (+91) 8800965166
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choosed blurb 4 because first he do a proper acknoweledgement like ask about his address and then get the information in which hotel he is staying after that he given the proper resolution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service means customer is satisfied by the services but the he is in doubt for that could he again face a same problem?

In other case great customer service means if the customer is in doubt and he get a resolution with the assurance and also the good way of talking from the executive and he is fully satisfied and happy.

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