Subject: Critical - Important Information - Rugby World Cup Final 2019 - Rejected at Gate
From: "OLS" <[email-masked]>
To: [email-masked]
Date: Fri, 01 Nov 2019 16:55:17 +0000

Hi Urvika,

this is a COMMS regarding the Rugby World Cup between England and South Africa will take place on Saturday 02.11.2019. We need to make sure that all agents are treating cases related to this event with extra care - especially when it comes to RAGs. In this COMMS we specify how to treat Live RAGs and how to treat cases where a customer asks for a refund / contacts us after the event.

Please click here https://ols.talentlms.com/learner/courseinfo/id:552 to log into your account and review and familiarize yourself with the content.

As always, please ensure to select "I have read and understood the content" once you have finished reviewing the content.

Your OLS-Team.