Subject: Spanish Language Test - Stefany Luz Rimarachin Maguina
From: Stefany Luz Rimarachin Maguina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 17:43:56 -0400

| | Foreign Language Screening Test

Name | Stefany Luz Rimarachin Maguina
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will tell the customer I'm sorry for be late I had some other orders and I will give something extra free for her or him or disccount.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a honest girl,, I like to travel to many countries, I was in Mumbai-India 5 months ago, when I was 18 I worked in one restaurant a hostess in the place, I worked selling  insurences in one clinic, when I went to Argentina I worked like a hostess too in one indian restaurant I studied in the university medicine it's incomplete because was to much expensive.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Entre un buen y excelente servicio al cliente hay mucha diferencia, el buen servicio es el servicio común que hay en todo restaurante o cualquier otro negocio, dar un excelente servicio es estar pendiente de la comodidad y satisfacción  del cliente antes y después de hacer su compra o visita.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Soy muy cordial con el cliente.
2.Quiero que el cliente se sienta como en casa.
3.Siempre escucho y doy consejos al cliente.
4. Estoy pendiente de lo que necesite.
5. Pregunto si  se siente satisfecho por su compra y que sugerencias nos recomienda.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Viajé a India - Mumbai, fui a la casa de Sharukh Khan y Salman Khan también.  Visité Pune y el palacio de Mysore, amo mucho la India, comí el sabroso biryani y algo más de comida sabrosa, el chicken biryani es una de mis comidas favoritas.  Me gusta misti y me encanta el idioma, la gente, el baile, las canciones, las películas, compré hermosos sarees,pulseras y joyas, visité 11 países más pero India está entre uno de mis países favoritos. Incluso entiendo poquito de hindi y hablo poco de hindi.

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