Subject: Re: LSM Joining Case Test - Apurva Dixit
From: Apurva Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 06:26:22 -0400

LSM Joining Case
Test

Name

Apurva
Dixit

E-mail

[email-masked]

Phone Number

(+91) 9772023527

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

For any
customer service related email, we are not allowed to disclose any drtailos from
our end. We are neither allowed to complete the tasks from our end which
includes updating the details etc. We can always redirect the customer to the
website to complete the necessary formailities to avoid confusions any further.
The proper protocol is followed in Blurb 4 and it is the correct one, I believe.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means resolving the customer's query or
concern for one go. Great customer Service means when any executive resolves the
query at the first instance and also, gives assurance for any further challenges
for the customer. Building that trust and rapport building is an important key
to Great Customer Service.

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