Subject: Re: LSM Joining Case Test - Nav Dubey
From: Nav Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 06:05:53 -0400

| | LSM Joining Case Test

Name | Nav Dubey
E-mail | [email-masked]
Phone Number | (+91) 8054800916
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, executive acknowledged and empathised for the concern of the customer. He/ she  provided the detailed information about the ticket. Executive also confirmed  the delivery address, where the ticket should be delivered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is to make customer feel that we took the responsibility of the concern and will go extra mile to fix the customer's query.  Giving him the assurance that we are the one who will resolve the queries and problems.

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