Subject: Re: LSM Joining Case Test - Radheshyam Thakur
From: Radheshyam Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Oct 2019 06:00:51 -0400

| | LSM Joining Case Test

Name | Radheshyam Thakur
E-mail | [email-masked]
Phone Number | (91) 9278266593
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In this blurb, the representative has happily acknowledged the customer's query and responded with the current status followed by asking customer to very his/her details.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Simply getting answers to my query can be consider as a good customer service. However, if my query is addressed happily, I'd consider it as great customer service.
A great customer service always allows customer to complete his/her query/concern. After acknowledging it, representative should also paraphrase it for better understanding of customer's query.
Representative should not keep customer on hold for more than two minutes.
A follow up is also required if the query was not resolved in first attempt.
And, the most important quality should be that representatives should always be calm and happy with the customers.

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