Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Oct 2019 04:49:44 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">
Dear Team,<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1OTQwNDcyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vCXYQ0updkr-0Ws-pr8-OJbT_gpWbmA4lCYSUi-_0cY"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1OTQwNDcyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._V3MGdvefAp0fiD7vmSEw54hm5dQZ7hFOTh4ckI5cbE"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1OTQwNDcyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wsJHVgEcve8w4ZUCmq7DyD4RCRDbV9NKRd7wD8nRgPg"><br>
</div>
<div>Appreciate you for the prompt reply. Kindly find attached the pictures of Bag and Zip.</div>
<div><br></div>
<div>Thank you</div>
<div>Haris.<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Oct 2019, at 11:25 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">
<div dir="ltr">Hi Haris,</div>
<div dir="ltr">
<div dir="ltr"><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">Thank you for getting in touch with us. </span><br>
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<div dir="ltr"><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">We would be happy to help you. However for us to check and investigate, we would need some more information. </span><br>
</div>
<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">Please provide us with pictures of the bag to further assist you.</span><br>
</div>
<div dir="ltr"><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>Looking forward to hearing from you.</span><br>
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<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">The Support Team</span></div>
</div>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Tue, 29 Oct at  9:25 AM
              <span class="separator">,  Haris koroth &lt;[email-masked]&gt;  wrote:
              <div dir="ltr">Hi Dears,<div><br></div>
<div>I am very disappointed with <span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600">Disney Graphic Print Backpack with Adjustable Shoulder Straps, </span><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px">because I send this bag to my kid in India and she was very happy with the design. Unfortunately its both Zip was broken in the first usage. </span>
</div>
<div><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px">Please let me know, what can I do with this bag. Can I return and change the item? The item still in India and I will try to bring it back within 2 weeks. I didn't write any review because I am regular customer of you and I don't want to review Bad.</span></div>
<div>
<span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px">The other </span><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px;font-weight:600">Barbie Printed Backpack with Zip Closure </span><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px">is doing fine.</span>
</div>
<div><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px"><br></span></div>
<div><span style="color:rgb(61,70,72);font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:14px">Kindly update me.</span></div>
<div id="m_-6226571642598754544DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Oct 16, 2019 at 6:52 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<u></u>

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                                    Your feedback is important to us.
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									Hi Abdul Haris Thazhe Koroth,
																					                                    we'd be grateful if you could tell us what you think about the products you've just received.
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																																							SHOEMART  
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																																							Barbie Printed Backpack with Zip Closure 
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																					Color: Pink
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																			Quantity: 1
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																																				  		AED 71
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																			<a href="https://www.centrepointstores.com/ae/en/p/161454862?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=product_feedback_AE_en" style="text-decoration:none" target="_blank" rel="noreferrer">
																			 Write a review
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																																							SHOEMART  
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																																							Disney Graphic Print Backpack with Adjustable Shoulder Straps 
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																					Color: Silver
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																			Quantity: 1
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																																				  		AED 57
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<strong>Call us on 800-MYCP (800-6927).</strong> <br>7 days a week, 24 hours a day</div>
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		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail" style="color:#4453ea" target="_blank" rel="noreferrer">www.avast.com</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/218362