Subject: New Reply Received - Order Placing Difficult
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Oct 2019 10:31:15 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Order Placing Difficult  Ticket comment <div>I tried ordering the attached item from the app. It also have the same issue. I cannot change the date also.<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODU2MDI0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yijNpUvphjIR0kZqyUPEYHyz6DdE_y7Tu3gFMvds-KM"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODU2MDI0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H9YaUV48Sgf5HJHrQLh-dwDVokHXuNCyxQdul-1lJMY"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27-Oct-2019, at 12:43 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
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<div dir="ltr">Hi Shahana,</div>
<div dir="ltr">
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>Thank you for getting in touch with us.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br style="font-weight: inherit; box-sizing: inherit;"></div>
<div dir="ltr" style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>Please note, the product which you are ordering requires assembly . Therefore you can only get these delivered at your home address. However as per the screenshot it shows that the items are not available for delivery at your location.</div>
<div dir="ltr" style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br></div>
<div dir="ltr" style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>​Please delete all the cache &amp; cookies on you web browser and then try to place the order again. In case you still face the issue , please let us know and we will escalate it to our technical team.<br>
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<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br style="font-weight: inherit; box-sizing: inherit;"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>Feel free to reach out to us if you need any further assistance.</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'><br style="font-weight: inherit; box-sizing: inherit;"></div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;'>Your friends,</div>
<div style='color: rgb(51, 51, 51); font-family: system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;' dir="ltr">The Support Team</div>
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<div class="freshdesk_quote">
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              On
              Sat, 26 Oct at 11:53 PM
              <span class="separator">,  Shahana Zaina Anas &lt;[email-masked]&gt;  wrote:
              <div>Please find the attached.</div>
<div>
<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODUxNDExNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.h47k1rcs4fHmZeTp_P0XZpqUpjEF8ckfRfvEGgugjxU"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODUxNDExOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3b1m3UiwWqxE1SHQpd-E5wKxmjDBQ8--UM5l3JojUwg"><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 25-Oct-2019, at 1:37 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
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<div dir="ltr">Hi Shahana,<br>
</div>
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<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>Thank you for getting in touch with us. </span><br>
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<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span><br>
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<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">Please provide us with screenshot of the error message again to further assist you as we are unable to open the attachment.</span><br>
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<div dir="ltr"><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;' dir="ltr">Looking forward to hearing from you.</span><br>
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<div><span rel="tempredactor" style="font-size: 14px;"><br></span></div>
<div>
<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>The Support Team</span></div>
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            <blockquote class="freshdesk_quote">
              On
              Fri, 25 Oct at  1:04 PM
              <span class="separator">,  Shahana Zaina Anas &lt;[email-masked]&gt;  wrote:
              <div dir="ltr">Hi,<div>I tried to order any of the below item:</div>
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<a href="https://www.babyshopstores.com/sa/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Giggles-Toby-Bassinet-with-Rocking-Function/p/160671199" rel="noreferrer">https://www.babyshopstores.com/sa/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Giggles-Toby-Bassinet-with-Rocking-Function/p/160671199</a> </div>
<div><br></div>
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<a href="https://www.babyshopstores.com/sa/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Giggles-Toby-Bassinet-with-Rocking-Function/p/160671200" rel="noreferrer">https://www.babyshopstores.com/sa/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Cradles-%26-Bassinets/BABYSHOP-Giggles-Toby-Bassinet-with-Rocking-Function/p/160671200</a>  <br>
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<div>And the below error showing when i try to checkout:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODI0MjQwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KpOPV9yrkegGsnbuu4JvJoO2JZcQ6OFIamptbW8OU-Q" alt="image.png" width="452" height="339"><br>
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<div> <br>
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<div>And the below showing when i try buy now option:</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODI0MjQwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F9znFZaUY6UtQmnbAnwHB8ZeNAWqmYJGeu08dwEWNeE" alt="image.png" width="472" height="354"><br>
</div></div>
<div><br></div>
<div>Please try to solve the problem and help me in getting the product.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/210167