Subject: New Reply Received - Complaint about missing item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Oct 2019 07:58:24 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Complaint about missing item   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black; ">
Okie now you are taking pla dont close my issue as resolved until you actually resolve it.<br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 27, 2019 11:56:06 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#211954] - Complaint about missing item
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<div dir="ltr">Dear,</div>
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<div style="color:rgb(51,51,51)">Thank you for getting in touch with us.</div>
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</span>As agreed during the phone call, kindly note that we will get in touch with the store then get back to you during today.</div>
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<div dir="ltr">Kindly hold for the updates.</div>
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<div dir="ltr">At the meantime, if you need any help, please feel free to reach out.</div>
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<div style="color:rgb(51,51,51)">Your friends,</div>
<div dir="ltr" style="color:rgb(51,51,51)">The Centrepoint Support Team</div>
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<blockquote class="x_freshdesk_quote">On Sun, 27 Oct at 11:49 AM <span class="x_separator">
, Rehan Ahmed &lt;[email-masked]&gt; wrote:
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Shame on you guys I called at 800 number and your guy told me to email hence I did.<br>
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Dont waste customer time pls.<br>
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I will udpate my experience on Facebook now.<br>
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Thanks for not helping me.<br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 27, 2019 11:43:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#211954] - Complaint about missing item </div>
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<div dir="ltr">Hi Rehan,</div>
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<div style="color:rgb(51,51,51)">Thank you for getting in touch with us.</div>
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<div dir="ltr" style="color:rgb(51,51,51)">We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div dir="ltr" style="color:rgb(51,51,51)">We regret to inform you that we provide assistance for orders placed online. Please visit the store or call them and we are sure they will be able to assist you in a better way.</div>
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<div dir="ltr" style="color:rgb(51,51,51)">​Thanks for your cooperation and understanding.</div>
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<div style="color:rgb(51,51,51)">Feel free to reach out to us if you need any further assistance.</div>
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<div style="color:rgb(51,51,51)">Your friends,</div>
<div dir="ltr" style="color:rgb(51,51,51)">The Support Team<br>
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<blockquote class="x_x_freshdesk_quote">On Sun, 27 Oct at 10:51 AM <span class="x_x_separator">
, Rehan Ahmed &lt;[email-masked]&gt; wrote:
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Yesterday I shop for 631 aed from city centre mirdif an when reach home found one item is missing.<br>
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Pls courier us missing item its just aed 17 but I paid for it and I wont visit for this as its store fault.<br>
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Missing item is 3rd one socks solid white color <br>
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Pfa bill copy<br>
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Mobile 0562357764<br>
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Rehan<br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODU0MjI4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m_a9wPY0YxI-VR5RXCI0A_ohGrLrxPkwZLov6pIbtHg" alt="Image"><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/211954