Subject: New Reply Received - Wrong item
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 25 Oct 2019 13:25:12 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Wrong item  Ticket comment <br><br><div dir="ltr">Best Regards <div>Rahaf Alhazmi</div>
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<br>Begin forwarded message:<br><br>
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<div>From: Rahaf Ar &lt;[email-masked]&gt;<br><b>Date:</b> 24 October 2019 at 2:46:52 PM GMT+3<br><b>To:</b> Splash &lt;[email-masked]&gt;<br><b>Subject:</b> <b>Re:  Wrong item</b><br><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1ODMxNzg1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Yxp8T8N6bMaNMNyb2y_kayT_7oMllwbNCVTlMkcMa94"><br><br><div dir="ltr">I think this is the item I received is incorrectly.  </div>
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<div dir="ltr">Best Regards <div>Rahaf Alhazmi</div>
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<br><blockquote>On 24 Oct 2019, at 1:05 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 206439</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Urvika Chaudhary : </div>
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<div dir="ltr">Hi Rahaf,</div>
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<div><div dir="ltr">Thank you for getting in touch with us.<br><br>We would be happy to help you. However for us to check and investigate, we would need some more information.<br><br>Please provide us with more details about which item you have received incorrectly.<br><br>Looking forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/206439