Subject: New Reply Received - Re: Your payment was not successful
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Oct 2019 08:49:46 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Re: Your payment was not successful  Ticket comment <div>Dear Babyshop,<br> We received the items with thanks.<br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, October 24, 2019, 5:56 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv1913012122"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
<div dir="ltr">
<div dir="ltr">Hi Carmelo,</div>
<div dir="ltr">
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Thank you for getting in touch with us.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">We would like to confirm that order 6448617850 was cancelled on validation as you tried to place this order before 6448617873 as per our records. </div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">​</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Cancelled on validation means that while placing an order in case if you enter wrong pin or password for your credit or debit card then order gets cancelled automatically.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">We assure you that order 6448617873 has been placed successfully and there are no other pending orders in your account.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Thank you for your cooperation and understanding.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Feel free to reach out to us if you need any further assistance.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Your friends,</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">The Support Team</div>
</div>
</div>
<div class="yiv1913012122freshdesk_quote">
            <blockquote class="yiv1913012122freshdesk_quote">
              On
              Thu, 24 Oct at  3:42 PM
              <span class="yiv1913012122separator">,  Carmelo Barber &lt;[email-masked]&gt;  wrote:
              <br></span><div>Dear Babyshop,</div>
<div><br></div>
<div>To clarify the issue, please note that we only made 1 transaction with order #6448617873 on October 20, 2019 at around 12:23 PM and it was succesfully debited to my wife's bank account. But then, at around 1:00 PM on the same day we received an email saying that order #6448617850 order was not proceed succesfully though we didn't had this order.This incident of having 2 order numbers while we only made 1 transaction has been reported immediately on October 20, 2019 at around 6:00 PM to the nearest Centerpoint branch and they've been advise us to sent you an email to check for the problem.</div>
<div><br></div>
<div>The latest status of order #6448617873 is ready for multiple shipments as of yesterday, October 23, 2019 and we're looking forward to receive the items as soonest.</div>
<div><br></div>
<span style="">Thank you. </span><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv1913012122yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0;"></div>
<div class="yiv1913012122freshdesk_quote"><blockquote class="yiv1913012122freshdesk_quote">
<div>On Thursday, October 24, 2019, 1:43 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
<blockquote class="yiv1913012122iosymail">
<div id="yiv1913012122"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
<div dir="ltr">
<div dir="ltr">Hi Carmelo,</div>
<div dir="ltr">
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Thank you for getting in touch with us.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">We can confirm that on 20th October 2019 order <span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">6448617873 was successfully placed for which the payment was captured of SAR 257.00. </span>
</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">​</span></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">However before this there was another order 6448617850 which was cancelled on validation and no amount was debited from the bank.</span></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">
<span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">​</span><br>
</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">We request you to contact your bank and in case the amount is debited twice and it is still not reflecting in your account. </span></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">​</span></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">
<span dir="ltr" style="color:rgb(24, 50, 71);font-family:-apple-system, BlinkMacSystemFont,;">Please send us a picture of your bank statement from 20th October - 24th October 2019 so that we can investigate further.</span><br>
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Feel free to reach out to us if you need any further assistance.</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Your friends,</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">The Support Team</div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
<div class="yiv1913012122freshdesk_quote">
            <blockquote class="yiv1913012122freshdesk_quote">
              On
              Wed, 23 Oct at  4:58 PM
              <span class="yiv1913012122separator">,  Carmelo Barber &lt;[email-masked]&gt;  wrote:
              <br></span><div>Thank you for the below response. However, the  payment has been done by debit card and the amount of 257 SAR was deducted with verification code from Al Rahji bank. Also, our order's tracker reference no.<a rel="noreferrer" dir="ltr"></a><a dir="ltr" rel="noreferrer">6448617873</a> shows that our order is now ready for multiple shipments. </div>
<div><br></div>
<div>Kindly, we need a clarification and assurance that our order are being placed in the system properly or might as well, your website is currently encoutering system problem.</div>
<div><br></div>
<div>Anticipating your kind  coordination to resolve the issue.</div>
<div><br></div>
<span style="">Thank you. </span><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv1913012122yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0;"></div>
<div class="yiv1913012122freshdesk_quote"><blockquote class="yiv1913012122freshdesk_quote">
<div>On Wednesday, October 23, 2019, 3:12 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
<blockquote class="yiv1913012122iosymail">
<div id="yiv1913012122"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
<div dir="ltr">
<div dir="ltr">Hi Carmelo,</div>
<div dir="ltr">
<div><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Thank you for getting in touch with us.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">We apologise for the late response and the inconvenience caused to you.</div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div dir="ltr" style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">Feel free to get in touch with us for further assistance.<br style="font-weight:inherit;">
</div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;"><br style="font-weight:inherit;"></div>
<div style="color:rgb(51, 51, 51);font-family:system-ui, -apple-system, BlinkMacSystemFont,;">
<div><span dir="ltr" style="font-size:10.5pt;">Your friends,</span></div>
<div>
<span style="font-size:10.5pt;">The</span><span> </span><span style="font-size:10.5pt;">S</span><span dir="ltr" style="font-size:10.5pt;">upport Team</span>
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