Subject: New Reply Received - Re: Order confirmed!=0A
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 24 Oct 2019 00:41:53 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Re: 	Order confirmed!
  Ticket comment <div dir="auto">Good morning ma'am sir,,, I just want to ask my order,until now I don't receive any any items. It's been 5 days since I received confirmation about my order,, but why until now no delivery?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Oct 22, 2019 11:55 AM, Queenambie18 &lt;[email-masked]&gt; wrote:<br>
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<br><div class="elided-text">On Oct 19, 2019 6:11 PM, Shoemart &lt;[email-masked]&gt; wrote:<br><blockquote style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi,<br>
</div>
<div dir="ltr">
<div dir="ltr"><span style="font-size:14px">​</span></div>
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<span style="font-size:14px">Thank you for getting in touch with us.</span><br>
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<div><span style="font-size:14px"><br></span></div>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span><br>
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<div><span style="font-size:14px"><br></span></div>
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<span style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span><br>
</div>
<div><span style="font-size:14px"><br></span></div>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span><br>
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<div><span style="font-size:14px"><br></span></div>
<div>
<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span><br>
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<div><span style="font-size:14px"><br></span></div>
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<span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">Your friends,</span><br>
</div>
<div><span style="font-family:'-apple-system' , 'system-ui' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">The Support Team</span></div>
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            <blockquote>
              On
              Sat, 19 Oct at  3:07 PM
              ,  Queenambie18 &lt;[email-masked]&gt;  wrote:
              <div dir="auto">Good afternoon ma'am sir,,, I just want to change the size of my one shoe molekinha low ankle sneakers with lace-up blue to size 35 ma'am Sir,,, thank you</div>
<div>
<br><div class="elided-text">On Oct 19, 2019 11:13 AM, SHOEMART &lt;[email-masked]&gt; wrote:<br><blockquote style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex">
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										Your order number is 9757929401  |
										<a href="https://www.shoemartstores.com/ae/en/my-account/order/9757929401?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#92979e" rel="noreferrer">Click here</a> to view in browser									</td></tr></tbody></table>
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									<a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="display:inline-block" rel="noreferrer">
									<img style="border:0;margin:0" alt=" Shoemart logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-shoemart.png" width="165"></a>
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<tr><td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td></tr>
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												<a href="https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" rel="noreferrer">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1157409312?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a>
</td>
<td align=" left" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.shoemartgulf&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">Android</a>
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													<a href="https://www.shoemartstores.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Women</a>
													
													<a href="https://www.shoemartstores.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Men</a>
													
													<a href="https://www.shoemartstores.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Girls</a>
													
													<a href="https://www.shoemartstores.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Boys</a>
													
													<a href="https://www.shoemartstores.com/ae/en/department/accessories?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Accessories</a>
													
													<a href="https://www.shoemartstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Offers</a>
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													<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:500;color:#242428;line-height:32px">
														 Your order has been successfully placed.</div>
													<div style="font-family:'helvetica' , 'arial' , sans-serif;font-size:15px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#000">
														Hi QueenAmbie Selim Luna Montecalvo, thanks for shopping with us.  <br>
														For your reference, your order number is   <span style="color:#00b9e5"><a href="https://www.shoemartstores.com/ae/en/my-account/order/9757929401?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer">9757929401</a></span>. 													</div>
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																				<table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td align="center" width="42%">
																							
																																														<div style="margin:0;padding:0;text-align:left;font-family:'helvetica' , 'arial' , sans-serif;font-size:14px;line-height:22px;color:#242428;padding-right:40px">
																								Order shipping to<br><b>nezel queen Montecalvo</b><br>
																																							                                   	 	house 24 Street 21 Al Markaniya<br>
																								 															                                   	 															                                   	 	 house 24 Street 21 Al Markaniya<br>
															                                   	 															                                   	 															                                   	 	Al Ain co-op and Al sadara school<br>
															                                   	 															                                   	 															                                     															                                     	Al Ain
															                                     															                                     																								 															                                     																                                     		<br>
															                                     															                                     	Mobile: +971 547368562
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																				Payment Method:<br>
																				<b>Cash on Delivery</b><br>
																				1. We will call you to verify the order before it leaves our warehouse
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												 Order Details
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
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															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
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									       			 									                 <img src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/K17866BNAVY-K17866B-SMBSUM19150319_01-150.jpg" alt="" style="height:60px;vertical-align:top;width:60px">
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									             									                 <img src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/2522-102-14621-40915NAVY-102-14621-40915-SMSS19180419_01-150.jpg" alt="" style="height:60px;vertical-align:top;width:60px">
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						   <span style="line-height:24px;font-size:14px;color:#3d4648;font-weight:600">
						     SHOEMART</span>
						    <br>
							 								These products qualify for our buy 1 get 1 offer.
							<br>
							 							<span style="line-height:22px;font-size:13px;color:#848484">Multiple quantities</span>
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<td width="30%" align="right" style="padding:0px 10px 0 0;color:#3d4648;font-weight:600">
						<span style="text-decoration:line-through;color:#848484;font-size:14px">AED 496</span>
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						AED 248
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<td width="45%" style="padding-right:20px">
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				            Subtotal:
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 248</strong>
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				            Savings:
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong>- AED 285.2</strong>
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					      							      								      								      								      									      				Standard ground shipping:
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				             <strong>
					      							      						            	 				FREE
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					      								      								      						             </strong>
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				            COD Charges:
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 10</strong>
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				            <strong>Total</strong>
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<td style="font-family:'helvetica' , 'arial' , sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
				            <strong>AED 220.8</strong>
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					            					            					            	Your order could earn you 20 Shukrans.
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<tr><td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428">Need help? Get in touch</td></tr>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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<tr><td align="center" width="100%">
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											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@ShoeMartMENA</strong>.</div>
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<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-SHOEMART (800-74636278).</strong> <br>7 days a week, 24 hours a day</div>
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<td align="left"><span style="font-size:11px;color:#848483">
								© 2019 Retail World Limited </span></td>
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<div style="width:49%;display:inline-block">
	<table width="100%"><tbody><tr><td align="right">
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							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.shoemartstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.shoemartstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" style="text-decoration:none;color:#848483" rel="noreferrer">Terms &amp; Conditions</a>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">202559:1125156</span>

</div></blockquote>
</div>Good afternoon ma'am sir,,, I just want to ask about my order ma'am sir,,, what's the problem of changing the size ma'am sir it's only to change the size 34 to size 35... It's still on your shop right. That's why I send message immediately that time I placed my order so you can change it.... Sorry to disturb you ma'am sir,, I order online because we cannot go out to go on your shop or anywhere.</div>
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<br>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/202559