Subject: Re: DXB Escalations List
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 23 Oct 2019 06:14:07 +0000

Ok will do

Regards,

Saurabh Dadu
LiveSalesman

On 23-Oct-2019, at 11:43 AM, Mustehsan Siddiqui <[email-masked]> wrote:

Yes Saurabh,

The team is working on these cases, list will be updated shortly.

Any case which is resolved by our team, they will update the remarks & mark in “Yellow”. Make sure the team update their remarks post final closure in column “N”.

Regards,
Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, 23 October 2019 at 9:46 AM
To: Mustehsan Siddiqui <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: DXB Escalations List

External email sender, please take precaution.
Dear Mustehsan,

This list has been updated, and currently about 58 cases require your teams intervention.

I also request your team to follow the process for re-opening/assigning/colour coding cases as explained in my last email (trailing below)

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 21 October 2019 11:23 AM
To: Saurabh Dadu <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: DXB Escalations List

Hi @Mohammad Shababe Quamar<mailto:[email-masked]> @Mohd Imran<mailto:[email-masked]>,

Please make sure to get these cases checked & close on daily basis. This are all ageing cases & need closure asap. Do notify the team everyday once these cases are updated.

@Saurabh Dadu<mailto:[email-masked]> – Thanks. Our team will check & assist your team to close these cases on priority.

Regards,

Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Sunday, 20 October 2019 at 10:02 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Subject: DXB Escalations List

External email sender, please take precaution.

Dear Mustehsan,

We have created a Google Document with a list of cases that have to be now resolved by your team or requires your intervention.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit?usp=sharing

If your team wants us to take any action on those cases please request that your team does the following:

  *   Leave detail notes on FD ticket of what action has to be taken by our team
  *   Set the case status to OPEN
  *   Make sure ticket is assigned to Either Apoorv or Shafeeq
  *   Be mindful that the case may be actioned in 1 - 2 days
  *   Highlight that row in Google Sheet in Yellow Colour

If your team has a solution which they can resolve immediately on their side, please resolve the case in FD, and highlight the row in RED.

We will add new cases to that sheet either every day, or every 2 days depending on when our team is working on these 3rd Party cases.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203
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