Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 23 Oct 2019 04:03:13 +0000

Hi Urvika Chaudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, i ordered using mothercare app and thats my order number :7658131734. The delivery time was today morning but it was not delivered           03:17 PM, 22nd Oct                 Rajan                   Hi, Greetings for the day!
My name is Rajan.           03:21 PM, 22nd Oct                 Rajan                   Please give us a moment to check.           03:22 PM, 22nd Oct                   User                    Hi Rajan, thank you           03:22 PM, 22nd Oct                 Rajan                   Thank you for staying with us.           03:22 PM, 22nd Oct                 Rajan                   We can check that your product Giggles - Giggles Glider Chair and Ottoman Set is scheduled to be delivered on 26 October.           03:23 PM, 22nd Oct                   User                    That's very late           03:23 PM, 22nd Oct                   User                    On the app it was saying that today is an option           03:23 PM, 22nd Oct                 Rajan                   This is a product which needs to be assembled.           03:24 PM, 22nd Oct                   User                    I wouldn't have ordered it if i will have to wait for a week           03:24 PM, 22nd Oct           
         User                    I dont mind assembling it at home           03:24 PM, 22nd Oct                 Rajan                   On delivery day, we also assign an agent to come and assemble this product for you.           03:24 PM, 22nd Oct                   User                    I can do that myself if it will be delivered today           03:25 PM, 22nd Oct                   User                    If everything come in the box that will be easy           03:25 PM, 22nd Oct                   User                    Can you do something about that please           03:25 PM, 22nd Oct                 Rajan                   We can ask our concern department to accelerate this process.           03:27 PM, 22nd Oct                   User                    I need it urgently for a new born baby for nursing. I dont need the assembly just deliver the box please see if you can get that done for me           03:28 PM, 22nd Oct                 Rajan                   We will inform 
 this to our team to expedite this order.           03:29 PM, 22nd Oct                 Rajan                   Or if you wish we can cancel this order.           03:29 PM, 22nd Oct                   User                    Give me a minute i will check           03:30 PM, 22nd Oct                 Rajan                   Sure.           03:30 PM, 22nd Oct                   User                    I will wait but please i don't need the assembly i just need them to drop it see for me if they can do that this week           03:32 PM, 22nd Oct                 Rajan                   We will forward this to our team and we will reply you back on your mail address with an update.           03:32 PM, 22nd Oct                 Rajan                   It was a pleasure assisting you. Thank you for shopping with us.           03:32 PM, 22nd Oct                   User                    Thank you very much           03:32 PM, 22nd Oct                                      View conversation in Fre
 shchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/206943