Subject: Important Update - Critical - Spanish Football Event - El Clásico
From: "OLS.Admin" <[email-masked]>
To: "Urvika.Chaudhary" <[email-masked]>
Date: Tue, 22 Oct 2019 11:17:46 +0000

Hi all,

please note that a small adjustment has been made to the COMMS that were sent out regarding El Clásico.

Please do not advise buyers to relist their tickets as for the event El Clasico this will not be possible.

Approach the customer with care - put yourself in the customer's shoes, how would you feel if an event you have been waiting for for a long time would be postponed?

Deliver messages in a positive approach

Set realistic expectations - Even though the new date is to be announced on the 21.10.2019 - do not provide specific dates - use phrases like "as soon as we have news / as soon as possible / at our earliest convenience". Do not advise that the tickets will remain valid, as this has not been confirmed yet.

Your OLS-Team

This email was sent on behalf of OLS.Admin from ols.talentlms.com