Subject: Ticket Assigned - Fwd: Thank you for collecting your order- question about defect
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 22 Oct 2019 04:30:33 +0000

Hi Urvika Chaudhary,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fwd: Thank you for collecting your order- question about defect Dear support team,

In regards to one of the collected items (melange grey shawl- size 8) there
seems to be 2 stitches, one of which is quite large and obvious, as
indicated in the photo attachmed. Kindly advise if this is a defect,
because I'm going to be travelling back to India with the tags on them.
From my experience, such items in the past have unravelled, leaving holes
at times, and used to be sold at discount prices elsewhere.

Let me know soon, to facilate an exchange, as I don't want to have any
issues at a later stage, after washing, and usual use later.

Thanks,
Christine/ Fay
---------- Forwarded message ----------
From: "Splash Fashions" <[email-masked]>
Date: 21 Oct 2019 16:58
Subject: Thank you for collecting your order
To: "Fay Elisha Lobo" <[email-masked]>
Cc:

Order number 9757877529
> 
> <https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Download our apps now
> <https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en> [image:
> android icon]
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> iPhone
> <https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Android
> <https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> 
> Women
> <https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Men
> <https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Offers
> <https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
> Clearance
> <https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&clr=true&utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_AE_en>
>
> Thank you for collecting your order.
>
> Hi Fay Elisha Lobo, you’ve successfully collected order number 9757877529
> <https://www.splashfashions.com/ae/en/my-account/order/9757877529?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en>
> from your collection point. Enjoy your purchases!
>
> Order Details
>
> Items
>
> Description
>
> Shipped Quantity
>
> <https://www.splashfashions.com/ae/en/p/160018239?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en> *
> SPLASH *
> * Melange Open Front Shrug with Long Sleeves *
> Color: Grey
> Size: 10
> 1
>
> <https://www.splashfashions.com/ae/en/p/160018238?utm_source=hybris&utm_medium=email&utm_campaign=cnc_collection_thank_you_AE_en> *
> SPLASH *
> * Melange Open Front Shrug with Long Sleeves *
> Color: Grey
> Size: 8
> 1
> 
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>
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/206198