Subject: Arabic Language Test - Hussein Ahmed
From: Hussein Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Oct 2019 08:48:30 -0400

Foreign Language
Screening Test

Name

Hussein Ahmed

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Hello Sir, i'm john from Pizza hut, I'm sorry to inform you that
your order has delivered to wrong location by mistake, but I solve the problem I
have call the delivery boy and he's on the way to you I give him the right
location, now your order is near by you Sir, and also we are not aspect this, as
apology this order is free from pizza hut we hope you enjoy your Pizza you and
your family, we understand the condition about delaying the order, next order it
will never happen, we hope you to accept our apology

thank you Sir

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Hussein
Ahmed 25 years old , I have born in sennar city in Sudan, I graduate from high
school in 2009, I did my IT bachelor in ALribat university in Sudan I graduate
in 2016,

in 2017 I came to india for Information technology courses in Hyderabad, I work
in NBCL as Customer service for arabic customer, Credit card and loan, I have
experience in SQL and CCNA and JAVA and web development, but my way is oracle
DATA BASE and Digital marketing .

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

الخدمه الجيده : هي اداء
الخدمه كواجب علي الموظف وكعمل, والخدمه
الممتازه او الرائعه هي التي يراعا فيها رضى
الزبون من الخدمه وذلك بالرد السريع وإجراء
الإجراءات الازمه في حال كان هناك إجراء
يرتبط بعامل الزمن , ومراعاه التعامل وترك
بصمه حسنه  في نفوس الزبائن وضمان عدم وجود اي
خلل او نقص او تاخير,

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

1_متحدث للغه العربيه

2_ لدي خبره في التعامل مع زبائن الوطن العربي
والغربي

3_ خريج حاسوب ولدي الخبره للعمل بشكل افضل
واسرع

4_ اتحمل ضغوطات العمل

5_ ليس لدي إلتزامات تعيق عملي
مستقبلاً

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

مدينه بنغلور :

تقع هذه المدينه في جنوب الهند في مقاطعه
"كارنتكا" وتتحدث هذه المقاطعه لغة " الكندا"
.

تمتاز مدينه بنغلور بالأجواء الطبيعه
الجميله الربيعيه علي مدار 9 اشهر في السنه ,
والأجزاء فيها معتدله .

أيضاً يميز هذه المدينه الإقبال الكبير
للأجانب لها في كثير من النواحي للدارسه او
العلاج فهي أيضاُ لديها ما يميزها
بالمستشفيات ووتطورها في المجال الطبي هذه
المدينه هي الاجمل علي الإطلاق من وجهه نظري
في الهند .