Subject: Re: LSM Joining Case Test - Prateek Sumeer
From: Prateek Sumeer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Oct 2019 05:14:27 -0400

| | LSM Joining Case Test

Name | Prateek Sumeer
E-mail | [email-masked]
Phone Number | (91) 9711807240
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 4 because it is clear to the point where the customer is asking the order to be delivered at the Hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service involves following established practices to deliver the expected results. It includes adhering to quality parameters ensuring customer satisfaction and good experience. Level: Meeting customer expectation.

Great Customer Service includes exceeding the customer expectation by delivering at par level of service. Listening, empathising, providing accurate first call resolution and customer delight. This is the point where customer is ready to recommend the product/service to other consumers.

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