Subject: Re: LSM Joining Case Test - Ankit Gupta
From: Ankit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Oct 2019 04:58:50 -0400

| | LSM Joining Case Test

Name | Ankit Gupta
E-mail | [email-masked]
Phone Number | (+91) 9799967876
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The blurb 2 is appealing to the situation as the customer is travelling to the hotel earlier than the event. Also, it is empowering the customer to download the ticket by themselves ( in case of the e-ticket)

More empathy can be added to the blurb to make it look more personalised to the situation of the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when we are able to provide the resolution to the customer's query in a short time but a great customer service is when its personalised and there is a wow factor included for the customer. He should feel he is dealing with a human.  In a great customer service we should be able to anticipate the future issue on the basis of the current situation of the customer and provide resolution for the same as well.

| |

You can edit this submission and view all your submissions easily.