Subject: New Reply Received - Delivery
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 21 Oct 2019 07:22:49 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Team, <br>
<br>
Thanks for your feedback, but the order was already delivered on the 16th to the end customer. <br>
<br>
We will send a request for the team regarding the coordinating and have them check on it. <br>
<br>
Best Regards 
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<span class="labelnormal"><span class="labelname_sf">Mahmoud AlFaqier</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641;" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>21/10/2019 11:19 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#204694] - Delivery<br>
<br>
<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/204694" rel="noreferrer">#204694</a>
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<div> </div>

<div dir="ltr">Customer unhappy about the delay in the courier and poor coordination with courier team.<br>
<br>
Order Date : 10 Oct 2019<br>
Order ID: 9757155977<br>
Tracking ID: 7077344</div>

<div dir="ltr"> </div>

<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Please take a look at the above order. Customer has emailed us in with the dissatisfaction because of the poor coordination with the courier team and she was unhappy with the delay in the order. We just want to bring this into your notice, Just to make sure customers do not face such issues in future.</div>

<div dir="ltr"> </div>

<div dir="ltr">Thanks</div>

<div dir="ltr">​Regards</div>

<div dir="ltr">Lalit</div>
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<blockquote class="freshdesk_quote">On Mon, 21 Oct at 11:11 AM <span class="separator">, Shoemart &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Charya,</div>

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<div>Thank you for getting in touch with us.</div>

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<div dir="ltr">We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us.<br>
<br>
We have now forwarded the feedback to our relevant department and they are surely going to take a action on this.<br>
<br>
Thank you for your understanding and cooperation.</div>

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<div>Feel free to reach out to us if you need any further assistance.</div>

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<div>Your friends,</div>

<div dir="ltr">The Support Team</div>
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<blockquote class="freshdesk_quote">On Mon, 21 Oct at 8:23 AM <span class="separator">, Charya Peiris &lt;[email-masked]&gt; wrote: </span>

<div>Very poor coordination between SHOEMART and the courier company. They missed the order and had to call back and forth to SHOEMART and courier Company to arrange the delivery. Utterly disappointing and frustrating. iOS Version: 13.1.3 App Version: 8.7.8</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/204694