Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 18 Oct 2019 12:36:25 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear Team, <br>
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This order is delivered. <br>
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Best Regards, 
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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641;" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>18/10/2019 9:53 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#198356] - Delivery<br>
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/198356" rel="noreferrer">#198356</a>
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<div dir="ltr">Unable to track order</div>

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<div dir="ltr">Order Date : 10 Oct 2019<br>
Order ID: ​<span dir="ltr">9757182081</span><br>
Tracking ID: ​7077484<br>
Assistance Required: Need urgent delivery​</div>

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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">Please check above order , we are unable to track order with this reference id and also customer has talked to shipa and they have informed him that his order hasn't shipped yet.</div>

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<div dir="ltr">​Order was placed and shipped on 10th from our end. Kindly check and update regarding the same</div>

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<div dir="ltr">Regards</div>

<div dir="ltr">Lalit</div>
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<blockquote class="freshdesk_quote">On Fri, 18 Oct at 9:49 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">Hi Olga,</div>

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<div>Thank you for getting in touch with us.</div>

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<div dir="ltr">We apologise for the late response and the inconvenience caused to you.</div>

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<div dir="ltr">We have forwarded your concern to our courier team and we will update you soon regarding the status of your order.</div>

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<div dir="ltr">Thank you for your patience!</div>

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<div>Your friends,</div>

<div dir="ltr">The Support Team</div>
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<blockquote class="freshdesk_quote">On Tue, 15 Oct at 7:43 PM <span class="separator">, Olga Konpfo &lt;[email-masked]&gt; wrote: </span>

<div>I made an order on Friday and I received a txt message and an email that same day that it had been shipped. I made a follow up with shipa today Tuesday 15 and they said they have not received the package from Max. My order number is 9757182081. Can you please make a follow up I need my order asap iOS Version: 13.1.2 App Version: 8.7.5</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/198356