Subject: New Reply Received - Order
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 17 Oct 2019 12:00:37 +0000

Hi Urvika Chaudhary,  The customer has responded to the ticket.  Order   Ticket comment <div dir="ltr">No. The case is not closed. Look I do not want to be chasing after one item. However it is the principal of the matter. Yes it’s only an eyeliner but that was not sent. Maybe you should check again because I can tell you clearly I only received
 the high lighter, lip gloss, 2 lip liners and a primer in a pack. That’s it. Maybe you need to revise the system for the makeup team as they are not doing a good job. 
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<div>On 17 Oct 2019, at 11:56 AM, Lifestyle &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Mahrukh,</div>
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<div dir="ltr">Thank you for getting in touch with us.</div>
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<div>We are truly sorry for the inconvenience caused. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div dir="ltr">We just checked with our courier team and all the products were delivered to you on 14th Oct 2019 and remaining one item on 15th Oct 2019.</div>
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<div dir="ltr">We also apologise in case if you found any item used or defective.</div>
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<div dir="ltr">Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.<br>
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Wrong products delivered cannot be exchanged, however, a return and refund can be done.<br>
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You can return online purchases through the below three channels:<br>
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You can contact our customer support team on (800-746778953) to book a return and to be notified of the refund amount based on our return policy.<br>
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You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence
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You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
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<blockquote class="freshdesk_quote">On Tue, 15 Oct at 3:07 PM <span class="separator">
, [email-masked] &lt;[email-masked]&gt; wrote:
<div dir="ltr">Hello, </div>
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<div dir="ltr">Please can you tell me where my following order is </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA1NTEzMjg5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lheH6Ig9HzeL2GnrX2ZqJbiQI6srXP9dvptIYPV2FMA"><br>
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<div dir="ltr">This should have come a long with the other makeup. I do not understand why you would send such items separately. </div>
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<div dir="ltr">Also, when someone orders makeup, shouldn’t the makeup that is delivered be sealed. The lip gloss, fixing spray, primer, nothing is sealed. How are we supposed to know it hasn’t been opened and used. Or even simply opened? Is this somehow at
 the customers discretion? </div>
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<div dir="ltr">Mahrukh Alizai </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/197946