Subject: Re: LSM Joining Case Test - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Oct 2019 03:12:48 -0400

| | LSM Joining Case Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (91) 9643315726
Which blurb would you select? | Blurb 5

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As we'r a ticket marketplace for people to buy and sell ticket, the person selling the ticket sets the price when they list them. The price they set may be over or under the face value which is what the event organisers print on the ticket you receive.

The name on the ticket will also be that of the seller as obviously they are the ones who originally purchased the ticket and that's the name the event organiser has printed on them. Although your own name may not be on the tickets, they are perfectly fine and valid to use.

Price are set by seller and may be lower or higher than face value. Prices exclude booking and delivery fees (applicable by transaction). Original face value price per ticket (excluding fees) is shown here. The full breakdown of the charges are also displayed on the 'Review Purchase' page just before you click on 'Buy Tickets' but if you need to see this information you can see it by going to your Purchases, and clicking on 'View Details'  under the total price paid.

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing "good" customer service and delivering "great" customer service is that, in the former, you are probably only barely keeping your customer satisfied; while in the letter you are not only keeping them satisfied- you are also keeping them loyal!

This is a very important distinction ad one that many service providers do not always "get".

For example, lets' say that, historically your company and you, as one of its personal "ambassadors" have been working very hard to keep your customer happy.

While you may think that that the sum of these activities in and itself, represent superior  customer service on behalf of you and the company, some of your customer may think otherwise.

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