Subject: Re: LSM Joining Case Test - AMOL PANDEY
From: AMOL PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Oct 2019 05:25:55 -0400

| | LSM Joining Case Test

Name | AMOL PANDEY
E-mail | [email-masked]
Phone Number | (+91) 8860085305
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the blurb 2 we have given complete information to the customer like expected date of ticket delivery, alternate option to download the ticket other than the physical delivery. Most important since the customer is travelling we have informed how they can get ticket at hotel address. The link to update the address shall have also been given.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The great customer service means empathising with the customer and should not only resolve the customer issue but also build customer confidence in the company. A great customer service always focused not only on customer retention but also bring new business by words of mouth marketing. The customer representative shall always go an extra mile.

| |

You can edit this submission and view all your submissions easily.