Subject: German Language Test - Karunesh Mishra
From: Karunesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Oct 2019 04:41:19 -0400

| | Foreign Language Screening Test

Name | Karunesh Mishra
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all we should say sorry to the customer. Tell him this pizza is free for you. and we should give him/her a good offer on the next Oder.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Karunesh Mishra. I have been born in gorakhpur. But now i am living in Noida.
I had completed my B.tech in 2017 from RGPV University (Bhopal).
and after completing my B.tech, I have started my job as Junior enggnior in GHV(India)Pvt.Ltd.
I quit my job in feb 2019. since feb 2019 i have been learning German language.
I learnt upto B2 level of German language.  i learn German because from the beginning i want to work in German Profile.
In my family, apart from my Parents. I have 2 elder Brothers.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service heisst, Wenn sind wir nur Information geben,geben wir nicht vorschlage. Das heisst gut kunden service.
und Wenn sind wir nivht nur information geben sonder auch vorschlage geben. Das heisst nett kunden service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich kann in grouparbeiten und auch allain arbeiten,Das hangt von der situation ab.
Ich kann unter druckarbeiten.
Ich bin selfbebussst.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Als ich 15 Jahre alt war, gehe ich nach Nainital. Ich bin mit meiner famili gegangen. Dort haben wir 2 zimmer gebucht. Wir sind mit dem zug gegangen.
erste tag sind wir nach Ghodakhal gewandert. Am Abend sind wir in Hotel zurukgekommen. Dort haben wir etawas lekerus gegessen, Danach sind wir im bed gegangen. Nainital gibt es viel Meer, flus,Gebirge und Natuer.
Am Nexten tag sind wir nach Sattaal gegangen. Dort sin wir viel Meer und flus gewandert. In Sattaal haben wir eine Japaniche paar getroffen, Sie sind sehr gluck Dort haben wir viel spass gehabt. Der Urlaub dauert 3 tagen. Am nexten tag sind wir nach Delhi zurukgekommen.
Der Urlaub kann ich nie vergessen.

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