Subject: Re: New Joiner Name is not showing
From: Nilan Balamurugan <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Mon, 14 Oct 2019 07:55:21 +0000 (UTC)

Hi Seeta,     Good Day!     Thank You for reaching out to us.     I understand you are not able to assign cases to the new agents added. Could you please confirm if your account url is lsmindia.freshdesk.com ? If yes, then right now i see only 2 agents existing in the portal. Can you also let me what is the procedure you did to add agents into the portal?     Regards,  Nilan B     Check your ticket status - https://support.freshdesk.com/support/tickets/4669733          
             
              On
              Mon, 14 Oct at  1:02 PM
              ,  Seeta Seeta <[email-masked]>  wrote:
               
 Hi Team, 

 Landmark team has added 10 new agents in our livesalesman group in fresh desk, but i am not able to assign them the cases as their name is not showing in assigning section. 
   
 Kindly refer the attachment for same. 
   
 Waiting for your response. 

 Regards, 
 Seeta Kunwar