Subject: French Language Test - marie claude Yapo
From: marie claude Yapo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Oct 2019 02:45:32 -0400

| | Foreign Language Screening Test

Name | marie claude Yapo
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i will ask the customer to provide me with the correct address then without wasting time i will forward it to the pizza deliver man.I will follow all the delivery process.once the pizza is delivered,i will call the customer for apologizing and get some feed back about the delivery service.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Marie Claude YAPO,i am 25 years old and i am from Cote d' Ivoire.
I did my primary and secondary school in cote Ivoire then i came in India in 2015 to pursue my studies.
I hold a degree in business administration ,apart from that i have 3 years experience in the customer care service.
I am a very courageous and effective person at work.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

La différence entre un bon et un excellent service client se trouve au niveau de la satisfaction du client.
Un bon service client répond aux attentes du client tandis qu'un excellent service client dépasse les attentes du client.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce qui fait de moi une tres bonne candidate pour le métier de gestionnaire clientèle est ma manière de comprendre le travail et de l'excécuter.
Je suis tres ponctuelle et jai une bonne communication linguistique.
Je fais des recherches et m'arrange à satisfaire le client à 80%.
Je respecte mon environment et mes collègues.
Je prend la peine de bien écouter le client.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

En 2011,je suis allée à PARIS (capitale de FRANCE).PARIS est une tres belle ville avec de beaux batiments ,et son paysage urbain du XIXe siècle est sillonné de larges boulevards et de la Seine.
PARIS offre aussi de tres grandes opportunités pour les études,le tourisme avec les lieux tels que le MUSEE DE LOUVRE,la TOUR EIFFEL,la CATHEDRALE NOTRE DAME...

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