Subject: Fwd: URGENT - Outstanding Cases - Shipa UAE
From: Urvika Chaudhary <[email-masked]>
To: Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 12 Oct 2019 05:08:44 -0700 (MST)

Please update the customer and close the case 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "priyanka" <[email-masked]>, "Priyanka Rajkumar" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, October 12, 2019 5:36:33 PM 
Subject: RE: URGENT - Outstanding Cases - Shipa UAE 

Dear team, 

The mentioned order is already delivered. 

Best regards, 
Omran Al Shishani 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer 
Sent: 12/10/2019 2:48 PM GMT+04:00 
To: [email-masked]; [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked] 
Subject: URGENT - Outstanding Cases - Shipa UAE 

Dear Shipa Team, 
I am attaching with this email a list of AWB where there is action required from your side. 

	Ticket ID 	Agent 	Created time 	Order No 	3RD PARTY SENT TO 	Party Name 	Issue Type 	AWB NUMBER 	Project 	
	178509 	Seeta Kunwar 	2019-10-01 14:16:24 	9756503331 	Courier 	SHIPA 	OBS-CHANGE CUSTOMER ADDRESS 	SOR002669729 	UAE 	
										
A brief on issue codes: 
Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us) 
OB is Outbound shipment (From us to the customer) 
Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc. 
If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have 
Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response. 
Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]