Subject: RE: URGENT - Outstanding Cases - Shipa UAE
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Oct 2019 05:06:33 -0700 (PDT)

Dear team,

The mentioned order is already delivered.

Best regards,
Omran Al Shishani
Customer Care

M: 800 SHIPA
www.shipa.com

From: CST000000006 Shipa Customer Customer
Sent: 12/10/2019 2:48 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]
Subject: URGENT - Outstanding Cases - Shipa UAE

Dear Shipa Team,

I am attaching with this email a list of AWB where there is action required from your side.

Ticket ID | Agent | Created time | Order No | 3RD PARTY SENT TO | Party Name | Issue Type | AWB NUMBER | Project |
178509 | Seeta Kunwar | 2019-10-01 14:16:24 | 9756503331 | Courier | SHIPA | OBS-CHANGE CUSTOMER ADDRESS | SOR002669729 | UAE |
| | | | | | | | |

A brief on issue codes:

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us)

OB is Outbound shipment (From us to the customer)

Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc.

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response.

Urvika Chaudhary
Training Manager

Cherry E-Commerce Services Pvt. Ltd.
[email-masked]

www.livesalesman.com