Subject: Fwd: URGENT - Outstanding Cases - SMSA UAE
From: Urvika Chaudhary <[email-masked]>
To: Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sat, 12 Oct 2019 05:03:02 -0700 (MST)

Hi 

Please Look into all these and update the customer and close the case 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "uqadri" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "csecomsupport" <[email-masked]>, "mrijmy" <[email-masked]>, "Key Accounts - KSA" <[email-masked]> 
Sent: Saturday, October 12, 2019 5:04:17 PM 
Subject: RE: URGENT - Outstanding Cases - SMSA UAE 

Dear Urvika , 

Below for your information as you requested. 

	

Barcode 	

Scan Time 	

Remarks 

290700047102 	

10/10/2019 21:27 	

Delivery arranged 

231214762689 	

10/10/2019 16:52 	

Delivery arranged 

290058762202 	

10/12/2019 8:56 	

Out for delivery 

290701939996 	

10/12/2019 8:21 	

Rearranged delivery 

290702688975 	

10/7/2019 16:58 	

RTN TO LAND MARK Due to many attempts no response 

231215939537 	

10/10/2019 17:14 	

Shipment delivered 

290058577029 	

10/10/2019 13:06 	

Shipment delivered 

290700008884 	

10/10/2019 9:56 	

Shipment delivered 

290700107788 	

10/8/2019 16:51 	

Shipment delivered 

290701229750 	

10/7/2019 14:16 	

Shipment delivered 

290702778874 	

10/6/2019 16:28 	

shipment delivered 

231214305253 	

10/3/2019 9:34 	

shipment delivered 

290702319059 	

9/30/2019 19:28 	

Shipment delivered 

290700783754 	

10/10/2019 18:22 	

Under Delivery process 

Regards. 

Usman Aslam Qadri 

CS E-Commerce Support 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Urvika Chaudhary [mailto:[email-masked]] 
Sent: Saturday, October 12, 2019 1:58 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Mohammed Rijmy 
Cc: Mustehsan Siddiqui; Escalations Dxbteam; Seeta Seeta 
Subject: URGENT - Outstanding Cases - SMSA UAE 

Dear SMSA Team, 

I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent). 

The attached list has issues mentioned in column G, and AWB mentioned in Column H. I request you to either respond to them individually replying to the emails we sent, or update them in the excel and send us a response back. 

A brief on issue codes: 

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us) 

OB is Outbound shipment (From us to the customer) 

Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc. 

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have 

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[ mailto:[email-masked] | [email-masked] ] 

[ http://www.livesalesman.com/ | www.livesalesman.com ]