Subject: URGENT - Outstanding Cases - PostaPlus Kuwait
From: Urvika Chaudhary <[email-masked]>
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sat, 12 Oct 2019 04:03:02 -0700 (MST)

Dear Aramex Team, 

I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent). 

Ticket ID 	Agent 	Created time 	Order No 	3RD PARTY SENT TO 	Party Name 	Issue Type 	AWB NUMBER 	Project 	
178169 	Jalal Mohammed 	2019-10-01 10:26:49 	8355947749 	Courier 	POSTA PLUS 	OBP-DELAYED DELIVERY 	100039780160 	KUWAIT 	

A brief on issue codes: 

Any issue that starts with IB - is for Inbound Shipment (Return from Customer to us) 
OB is Outbound shipment (From us to the customer) 

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have 

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]