Subject: Re: Fetchr Support \ Ticket #1569031 Updated \ URGENT - Outstanding Cases - Fetchr KSA
From: Maged Gaber <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Oct 2019 10:54:58 +0000 (UTC)

Hi Urvika,   ​   Kindly note, the mentioned orders have been delivered successfully and there is no attachment found.  ​   Please advise if there is any needed action from our end.   Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/7ead0e22ff6232549097477088cdbaa7fda241dbe25c52ed71069562600cf170       Best Regards,   _____         Maged Gaber   Client Support executive.  Website: www.fetchr.us   Support Email: [email-masked] UAE: +971 4 8018122 KSA: +966112049100 Egypt: +20223240600   visit our Knowledge Base center   
             
              On
              Sat, Oct 12 at  2:39 PM
              ,  Maged Gaber <[email-masked]>  wrote:

 Hi Urvika, 
 ​ 
 
 Greetings. 
   
 We're checking your request, will update you shortly. 
   
 Meanwhile, should you have any other requests, please don't hesitate to contact us. 
 
   Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/7ead0e22ff6232549097477088cdbaa7fda241dbe25c52ed71069562600cf170

 
 
 Best Regards,  
 _____ 

  

  Maged Gaber 
 
 Client Support executive. 
 
Website: www.fetchr.us 

 
Support Email: [email-masked] UAE: +971 4 8018122 KSA: +966112049100 Egypt: +20223240600  

 
visit our Knowledge Base center

 
             
              On
              Sat, Oct 12 at  2:04 PM
              ,  Urvika Chaudhary <[email-masked]>  wrote:

 
 
 Dear Fetchr Team, 
  I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent).    

Ticket ID
Agent
Created time
Order No
3RD PARTY SENT TO
Party Name
Issue Type
AWB NUMBER
Project

167353
Abdelkrim Allel
2019-09-23 11:26:59
6445963218
Courier
FETCHER
OBF-DELAYED DELIVERY
34175486528678
KSA

170341
Shakeeb Arsalan
2019-09-25 20:19:17
6446118767
Courier
FETCHER
OBF-DELAYED DELIVERY
34128305969421
KSA

170939
Fauzan Musalman
2019-09-26 11:17:21
6446323309
Courier
FETCHER
OBF-DELAYED DELIVERY
34130265528788
KSA

175898
Shakeeb Arsalan
2019-09-29 23:44:38
6446364296
Courier
FETCHER
OBF-DELAYED DELIVERY
34178081200237
KSA

181836
Mohammad shafeeque
2019-10-03 13:11:15
6446495577
Courier
FETCHER
OBF-DELAYED DELIVERY
34167499498392
KSA

184573
Rajan Verma
2019-10-05 15:18:37
6444439144
Courier
FETCHER
IBF-DELAYED COLLECTION
34190384033163
KSA

   

 A brief on issue codes: 
  Any issue that starts with IBF - is for Inbound Shipment (Return from Customer to us) 
 OBF is Outbound shipment (From us to the customer) 
 Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc. 
  If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have  

   Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response.  

 

  
 
Urvika Chaudhary Training Manager 

 Cherry E-Commerce Services Pvt. Ltd.  [email-masked] 
 www.livesalesman.com