Subject: URGENT - Outstanding Cases - Fetchr KSA
From: Urvika Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Oct 2019 03:04:46 -0700 (MST)

Dear Fetchr Team, 

I am attaching with this email a list of AWB where there is action required from your side. A lot of these have been pending close to 2 weeks from you (some may be more recent). 

Ticket ID 	Agent 	Created time 	Order No 	3RD PARTY SENT TO 	Party Name 	Issue Type 	AWB NUMBER 	Project 
167353 	Abdelkrim Allel 	2019-09-23 11:26:59 	6445963218 	Courier 	FETCHER 	OBF-DELAYED DELIVERY 	34175486528678 	KSA 
170341 	Shakeeb Arsalan 	2019-09-25 20:19:17 	6446118767 	Courier 	FETCHER 	OBF-DELAYED DELIVERY 	34128305969421 	KSA 
170939 	Fauzan Musalman 	2019-09-26 11:17:21 	6446323309 	Courier 	FETCHER 	OBF-DELAYED DELIVERY 	34130265528788 	KSA 
175898 	Shakeeb Arsalan 	2019-09-29 23:44:38 	6446364296 	Courier 	FETCHER 	OBF-DELAYED DELIVERY 	34178081200237 	KSA 
181836 	Mohammad shafeeque 	2019-10-03 13:11:15 	6446495577 	Courier 	FETCHER 	OBF-DELAYED DELIVERY 	34167499498392 	KSA 
184573 	Rajan Verma 	2019-10-05 15:18:37 	6444439144 	Courier 	FETCHER 	IBF-DELAYED COLLECTION 	34190384033163 	KSA 

A brief on issue codes: 

Any issue that starts with IBF - is for Inbound Shipment (Return from Customer to us) 
OBF is Outbound shipment (From us to the customer) 
Other information is self-explanatory such as Delayed Delivery, Delayed Collection, Piece Missing, Partial Delivery, Extra amount collected from customer on COD order etc. 

If you need further details on any of these items, you should be able to copy either the ticket number or tracking number and search for email that you would have 

Please treat this as top urgent, as our customers are waiting on this. Looking forward to your response. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]