Subject: Re: LSM Joining Case Test - Divya prakash Dwivedi
From: Divya prakash Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Oct 2019 04:27:10 -0400

| | LSM Joining Case Test

Name | Divya prakash Dwivedi
E-mail | [email-masked]
Phone Number | (110027) 8700884474
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 appropriately depicts the solutions to the customer's query. Since most of the events get their bookings done via online gateways, customers have the access to e-tickets. Also blurb 2 clearly mentions that in case the customer is travelling he just needs to mention his correct travel address and tickets would be delivered to same. Blurb 2 seems to be a very precise and effective solution to the customer's concern ruling out any scope of dissatisfaction on his behalf.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is a thin yet an important line between a good and a great customer. I believe a good customer is someone who consistently gives you business. Being more specific I would say that he is a regular customer. On contrary a great customer is someone who is not just limited to being a regular customer, but also believes in firm ethics and has a sense of trust for the organisation. A great customer understands the policies and sticks to them. He stays patient in cases of dissasatisfaction until provived with appropriate solutions. Also a great customer doesn't generally look for other options as he feels himself satisfied being associated as a customer and has a sense of trust.

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