Subject: Re: LSM Joining Case Test - shaitan singh
From: shaitan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Oct 2019 08:17:43 -0400

| | LSM Joining Case Test

Name | shaitan singh
E-mail | [email-masked]
Phone Number | (91) 9013416720
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | in this situations  i will select Blurb 2 because here in Blurb 2 we are specifying and clearly answering someones problems directly like  tickets and its delivery time. so it will be easy for them to understand the current status of their order or anything information related their delivery.  this Blurb is also asking them to add your travel address  and expected departure date as soon as possible so we can make sure that your  tickets shipped to the right place. its a clear solution and answer for customers. here we are asking them to check you phone and account number so we can easily contact them for further information. so i think this Blurb is much batter from others.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | i think in today's marketing world there is no monopoly. if we have to sustain or compete in market so we have to provide great or excellent service to our customers. good and great service has much larger difference in my views because almost everyone is providing good service but  if you can provide great service to your customers its that is our quality or brand. so i think when we provide something more than good that is great customer service . for example ; if we are selling any products and after selling we providing warranty facility this is also a great service because it will also promote our products .

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