Subject: Re: LSM Joining Case Test - Nazmul Hoque
From: Nazmul Hoque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Oct 2019 04:50:10 -0400

| | LSM Joining Case Test

Name | Nazmul Hoque
E-mail | [email-masked]
Phone Number | (+91) 8447286879
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would like to select blurb 4 because in blurb 4 customer care executive has given the proper solution  of customer's query. Customer wanted to get his/her package in his/her hotel . In blurb 4 customer care executive has mentioned the links to update the current address which could be a hotel or friend's place . In blurb there should have some additional information about the package . For example : How customer can track his/her package on real time . So that customer can know the real time tracking of his/her package .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service means Giving proper resolutions to the customer's query over the phone or through mail .
Great customer service means Providing customer the proper solution in a very polite manner giving real time solution over the call or email . To provide great customer service to the customer , customer care executive should have to use soft skills . Customer care executive must have to know how to handle different type of customer .

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