Subject: Spanish Language Test - ARTURO CENTENO
From: ARTURO CENTENO <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Oct 2019 14:55:21 -0400

| | Foreign Language Screening Test

Name | ARTURO CENTENO
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I'll bring him an apologise for delivery delay, second, I'll confirm his address and finally, I'll offer an economic benefit.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a man proud of his life where I've lived a lot experiences in all my jobs in the automotive industry and customer care.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio es cumplir lo prometido al cliente, un excelente  servicio significa exceder las expectativas del cliente logrando su satisfacción sin reservas.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Escuchar cuidadosamente las necesidades del cliente.

Ofrecer diferentes opciones que cubran sus necesidades.

Aclarar todas las dudas que pueda tener respecto al producto o servicio.

Convencerlo de que nuestra disposición de tiempo e información están a su servicio.

Hacerle saber que el precio que ha pagado es lo mas justo y que su agradecimiento por la atención que le brindamos lo hace regresar.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He tenido la oportunidad de visitar Yokohama, Japón mientras trabaje para Nissan.
En la planta conviví con personas de Japón, India, Inglaterra y Estados Unidos, pero quizá, lo mas sorprendente fue descubrir como las personas tienen una disciplina para realizar con estricto orden todas sus actividades publicas y privadas, siempre en orden y con respeto hacia los demás, en los comercios siempre con una sonrisa y con orgullo de darte la mejor atención.

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